terms and conditions

TERMS AND CONDITIONS

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Introduction

Welcome to Karwan, the mobile phone case brand under the company K Styles India PVT LTD that delivers phone cases within India. By accessing and using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or purchasing our products.

1. Account Registration

  • To place an order, you may need to create an account.

  • You agree to provide accurate and complete information and to keep this information up-to-date.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Orders and Payments

Order Acceptance

  • All orders placed through our website are subject to acceptance by Karwan.

  • We reserve the right to refuse or cancel any order for any reason, including product unavailability, pricing errors, or suspected fraudulent activity.

Pricing and Payment

  • Prices for our products are listed on our website and are subject to change without notice.

  • Payment must be made at the time of order placement.

  • We accept various payment methods as indicated on our website.

3. Shipping and Delivery

  • We deliver across India through our trusted logistics partners.

  • Estimated delivery time will be mentioned at checkout and may vary based on location.

  • Karwan is not responsible for delays caused by external factors such as weather conditions, strikes, or courier delays.

  • Risk of loss or damage passes to the customer upon delivery.

4. Returns, Exchanges, and Refunds

  • Returns are accepted within 3 days of delivery, subject to our return policy.

  • Items must be unused, in original packaging, and accompanied by proof of purchase.

  • Refunds will be processed within 12-15 business days after approval.

  • Personalized or hygiene-related products are non-returnable.

5. Intellectual Property

  • All content on our website, including text, graphics, logos, images, and software, is the property of Karwan or its licensors and is protected by applicable intellectual property laws.

  • You may not use any content from our website without our express written permission.

6. Limitation of Liability

  • To the fullest extent permitted by law, Karwan shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenues, data, or goodwill, resulting from your use of our services or products.

  • Users agree to use products as per manufacturer guidelines.

7. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by and construed in accordance with the laws of India.

  • Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana.

8. Customer Rights & Grievance Redressal

  • Customers have the right to file complaints regarding product defects, delays, or any other concerns.

  • Karwan has a designated Grievance Officer to address such complaints within the legally mandated timeframe.

  • Grievance Officer Contact: [Provide Name & Email]

9. Data Protection & Privacy

  • We comply with the Information Technology Act, 2000 and related data protection laws.

  • Your personal information is collected, stored, and processed in accordance with our Privacy Policy.

10. Cancellation Policy

  • Orders can be canceled before they are shipped. Once shipped, cancellation is not possible.

  • If an order is canceled before shipment, the refund will be processed as per our refund policy.

11. Dispute Resolution

  • In case of disputes, both parties agree to attempt resolution through arbitration before taking legal action.

  • Arbitration proceedings shall be held in Gurgaon, Haryana, in accordance with the Arbitration and Conciliation Act, 1996.

12. Changes to the Terms of Service

  • Karwan reserves the right to modify these Terms and Conditions at any time.

  • Any changes will be posted on our website, and it is your responsibility to review them periodically.

  • Your continued use of our services constitutes acceptance of any changes.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: customersupport@karwan.in
Phone: +91 70426 87773
Address: Unit no 524-A, 5th Floor, Universal Trade Tower, Sector-49, Sohna Road, Gurgaon, Haryana, India.

Thank you for choosing Karwan (K Styles India PVT LTD).